Job: Business Support Team Leader
Job Location: Gloucester
Responsible to: Business Development
Hours per Week: 30
What we believe
Our Vision
A world where all children and young people grow up in families rich in the essential ingredients required for them to realise their ambitions and dreams.
Our Mission
To create environments, enrich families and harness communities that enable Children and Young People to overcome adversity and abuse, by creating an enduring sense of belonging. By doing this and by working together, we will have the courage to overcome barriers, through tenacity and creativity we will release their potential.
Main Responsibilities
To coordinate and oversee the Business support function. Leading and supervising the team of business support officers.
To be an active member of the managers forum. Working closely with managers in the organisation to support delivery and cooperation.
To induct new staff members in the functions of the Business Support Officer team.
To provide support to the Senior Leadership Team as needed.
To ensure an effective Community Foster Care Family Finding process, ensuring referrals are appropriately reviewed and our families are presenting in a meaningful way to local authority commissioners. You will build effective relationships with those commissioners, to best promote our families, ensuring vacancies are filled in a timely manner.
To be the system administrator and an expert in the Charms database, taking responsibility for upskilling staff and ensuring the platform is used effectively (training provided).
To be front-line IT and communications systems support. Addressing low-level IT and systems challenges and coordinating with Wavetree when required. Supporting the team to get the best out of the organisation’s systems.
Understand the systems, software and databases in place and provide support and guidance as required.
Develop systems using new technologies e.g. software and AI to create efficiencies alongside the Business Development Manager.
Develop systems using new technologies e.g. software and AI to create efficiencies alongside the Business Development Manager.
Coordinate and minute (using technology) Community Foster Care’s Governance meeting.
Take responsibility for ensuring there is telephone cover at all times.
Ensure that all offices are maintained to a high standard in line with Community Foster Care’s policies.
What we require from all our employees
A commitment and alignment with Community Foster Care’s Values.
A tenacity and commitment to resolve and develop our ability to enable children to thrive.
A willingness to embrace challenge and actively seek constructive feedback.
A willingness and ability to be a highly functioning team player.
A willingness to work in a flexible way, to cover additional tasks where required, not specifically covered in the job description.
A commitment to anti-oppressive practice, underpinned by an understanding and promotion of equality and diversity.
Positively promote and publicise the work of the Community Foster Care.
Always represent Community Foster Care in a professional manner.
Act as a communication champion to ensure that all staff are well informed about developments and have a clear understanding of issues.
Undertake training and development deemed necessary for the pursuance and development of the post.
Comply with Equal Opportunities, GDPR and employment practices.
It is the nature of the work of Community Foster Care, that tasks and responsibilities are unpredictable and varied. All staff are therefore expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Community Foster Care is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service clearance at enhanced level.
CVs will not be accepted in any circumstances; all applicants must complete an application form.
The application form can be downloaded below.